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Cisco Bug: CSCun26289 - Problems transferring/answering calls when using headset with 79XX phone

Last Modified

Nov 27, 2020

Products (36)

  • Cisco IP Phone FW 7900 Series Software
  • Cisco Unified IP Phone 9951
  • Cisco Unified IP Phone 7962G
  • Cisco Unified IP Phone 7945G
  • Cisco Unified IP Phone 7971G-GE
  • Cisco Unified IP Phone Expansion Module 7914
  • Cisco Unified Wireless IP Phone 7920
  • Cisco Unified IP Phone 6941
  • Cisco Unified IP Phone 7961G-GE
  • Cisco Unified IP Phone 6961
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Known Affected Releases


Description (partial)

- When a user attempts to transfer a call, the original call is placed on hold, but the user is not able to dial the transfer destination.
- When a user already has an active call on their phone, they are unable to answer a new incoming call. The original call is placed on hold, and the new call is simply disconnected.

- Using a headset with a 7900 series phone
- Running firmware 9.3(1)SR4
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Bug Details Include

  • Full Description (including symptoms, conditions and workarounds)
  • Status
  • Severity
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