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Cisco Bug: CSCun26138 - CIM; Scheduled reports not generating intermittently

Last Modified

Jun 04, 2019

Products (1)

  • Cisco Unified E-Mail Interaction Manager

Known Affected Releases

9.0(1) 9.0(1)ES1 9.0(1)ES2 9.0(1)ES3

Description (partial)

Symptom:
1. Schedule any report to run daily at specified time and issue will be seen intermittently. 

This was tried this internally but it never failed. :Reproduction steps are not useful.

Scheduled reports are not generating intermittently, this happens randomly; cause unknown. 
Collect the scheduler and report process logs at info level against issue occurrence. 
Schedule report(s) during a few hours and gather logs for those periods if report fails.

Conditions:
CIM 9.0
Split Server, Distributed Server, Single Server

This problem was due to SQL query. Query "es::event_def_details_for_interval:mssql" is used to fetch schedule data of report, but this query returned no data on occasions/intermittently even after having records in egpl_scheduler table in active_db.
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Bug Details Include

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