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Cisco Bug: CSCun26138 - CIM; Scheduled reports not generating intermittently

Last Modified

Jun 04, 2019

Products (1)

  • Cisco Unified E-Mail Interaction Manager

Known Affected Releases

9.0(1) 9.0(1)ES1 9.0(1)ES2 9.0(1)ES3

Description (partial)

1. Schedule any report to run daily at specified time and issue will be seen intermittently. 

This was tried this internally but it never failed. :Reproduction steps are not useful.

Scheduled reports are not generating intermittently, this happens randomly; cause unknown. 
Collect the scheduler and report process logs at info level against issue occurrence. 
Schedule report(s) during a few hours and gather logs for those periods if report fails.

CIM 9.0
Split Server, Distributed Server, Single Server

This problem was due to SQL query. Query "es::event_def_details_for_interval:mssql" is used to fetch schedule data of report, but this query returned no data on occasions/intermittently even after having records in egpl_scheduler table in active_db.
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