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Cisco Bug: CSCun25689 - Added information to Agent State Trace in the Configuration Guide

Last Modified

Dec 29, 2016

Products (1)

  • Cisco Unified Contact Center Enterprise

Known Affected Releases

10.0(1) 10.0(2) 10.5(1) 9.0(1) 9.0(1)A 9.0(2) 9.0(2)ES 9.0(3) 9.0(4)

Description (partial)

NOTE: Tracking every state of an agent puts an added load on the system software. Activating this feature for all agents at all times may require additional network bandwidth, additional database space, and so on. Typically, you should use this feature only for short-term tracking of specific agents."

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