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Cisco Bug: CSCun25564 - Add command in CLI to run jmap

Last Modified

Jan 14, 2019

Products (7)

  • Cisco Unified Communications Manager (CallManager)
  • Cisco Intercompany Media Engine
  • Cisco Unity Connection Version 9.1
  • Cisco Business Edition 5000 Version 9.1
  • Cisco Business Edition 6000 Version 9.1
  • Cisco Unified Communications Manager Version 9.1
  • Cisco Unified Communications Manager Session Management Edition

Known Affected Releases

9.1(2)

Description (partial)

Symptom:
When troubleshooting java memory leak issues in CUCM, it's sometimes necessary to generate a heap file for analysis of the leak. Typically this is done by running "utils diagnose test" 

However, on occasion "utils diagnose test" will not generate a heap file and customers must have TAC run a workaround

Conditions:
heap file doesn't generate from "utils diagnose test"
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Bug Details Include

  • Full Description (including symptoms, conditions and workarounds)
  • Status
  • Severity
  • Known Fixed Releases
  • Related Community Discussions
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