Guest

Preview Tool

Cisco Bug: CSCun23357 - Uploaded guest users are not shown in firefox

Last Modified

Jun 14, 2016

Products (1)

  • Cisco Identity Services Engine

Known Affected Releases

1.2(1.144)

Description (partial)

Symptom:
Steps to Reproduce
-------------------

1) Login to sponsor portal using https://<Positron_IP>:<port no used for sponsor portal>/sponsorportal
2) Click on the import Accounts button on the sponsor portal home page
3) Click on "Download template" button and download it in csv format
4) Create a import file with some guest data using this template
5) Click on browse button and upload the import file
6) The uploaded guest users are not displayed in Firefox 26, 27.0 and 27.0.1 whereas it is shown in IE 11



Observations:
---------------

IE 11
------

1) Works fine in IE 11. Able to see the uploaded guest users information in IE 11 with a green tick mark. Attached the screenshot for the same
2) when clicked on Submit, the newly created user details are shown with export and print options
3) when clicked on Export, the details are properly exported to a .csv file
4) When clicked on Print, it does bring up another window with user details in a table format.


Firefox 26, 27 & 27.0.1
------------------------

1) The uploaded guest users information are not shown. Attached the screenshot of the same.
1) When clicked on submit, the created guest users page is blank with export and print links and "View Guest Accounts" button. The newly created guest users are not displayed.
2) When clicked on export, the details doesn't exist in .csv file, instead it has got data as "no".
3) When clicked on Print, it does bring up another window but with no information about the users in it. Instead, there is a table with "no" as data. Attached the screenshot for the same.
4) Validated in firefox 26, still the newly created guest users are not shown
5) Cleared caches, cookies and history and tried again, still the issue exists

Conditions:
When using Firefox 26 and above
Bug details contain sensitive information and therefore require a Cisco.com account to be viewed.

Bug Details Include

  • Full Description (including symptoms, conditions and workarounds)
  • Status
  • Severity
  • Known Fixed Releases
  • Related Community Discussions
  • Number of Related Support Cases
Bug information is viewable for customers and partners who have a service contract. Registered users can view up to 200 bugs per month without a service contract.