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Cisco Bug: CSCun23076 - The 'Channels, Sources and Sessions Report' on ReportWriter hangs.

Last Modified

Jun 22, 2020

Products (1)

  • Headend System Releases

Known Affected Releases

RepWriter-r3.0.0.16

Description (partial)

Symptom:
SR 7.0.0.3.  SR 6.0.0.22 Report Writer Version: r3.0.0.16

Channels, sources and Sessions Report hangs when there is not source definition in the headend.

How to reproduce:
Step 1: Ensure that there is no sessions in the headend.
Step 2: Ensure SAM services and Channel map should be available.
Step 3: Open the EC WebUI.
Step 4: Under EC drop down, navigate to 'Reports' under the Utilities section.
Step 5: Click: 'Channels, Sources and Sessions Report'
Step 6: Click: 'Run Report'.

When you click 'run report', the report will hang for several hours.  The WebUI message shows 'Running Channels, Sources & Sessions Report Data Collector. Please Wait. Do not click any browser button until this report is completely finished'

Step 7: Kill the report by command line after some time as follows:
bash-3.2$ ps -ef | grep -i report
    dncs 19174     1   9 20:47:22 ?           2:44 /usr/bin/perl /dvs/RepWriter/current/bin/do_report_async.pl
    dncs 19494  5774   0 20:50:07 pts/1       0:00 grep -i report
bash-3.2$ kill -9 19174

Step 8: Create source definition one of the source
Step 9: Now run the "Channels, Sources and Sessions Report", then it will generate report.

Conditions:
SR 7.0.0.3.  SR 6.0.0.22 Report Writer Version: r3.0.0.16
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