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Cisco Bug: CSCun22299 - DN is not displaying during transfer after retrieving a parked call

Last Modified

Sep 25, 2014

Products (4)

  • Cisco IP Phone 7800 Series
  • Cisco IP Phone 7841
  • Cisco IP Phone 7821
  • Cisco IP Phone 7861

Known Affected Releases

10.1(1)

Description (partial)

Symptom:
DN is not displaying during transfer after retrieving a parked call

Conditions:
Steps to Reproduce:
1.	Install a Unified CM and register 7841 Unified IP Phones in it.
2.	Unified IP Phone A(7841 phone model), Unified IP Phone B(any phone model), Unified IP Phone C(any phone model), Unified IP Phone D(any phone model).
3.	Make a call from Phone A to Phone B. Answer the call in Phone B.
4.	Now park the call in Phone B. Parked message is displayed in Phone A.
5.	Now press transfer hard-key and dial Phone C DN.
6.	Complete transfer screen displays in Phone A. But do not complete the transfer.
7.	Now retrieve the parked call in Phone D by dialing the park number.

Problem Description:
Even after retrieving the parked call the DN of Phone D is not displayed in Phone A. It is displaying as Parked, Unknown. Since the call is retrieved in Phone D, in Phone A it should display the DN of Phone D. Note: The same scenario is working fine when a conference is made with the parked call instead of transfer. When we initiate a conference in Phone A when the call is parked, after retrieving the call in Phone D in complete conference screen it is displaying both the Phone C DN and Phone D DN.

Expected Behavior:
After the parked call is retrieved it should display the DN of Phone D in Phone A.

Environment Matrix:
Unified CM: 10.0.1.10000-24
7841 Phone Load: sip78XX.10.1.1.9
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