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Cisco Bug: CSCun21350 - Corrected reference to earlier release in Mobile Agent Guide

Last Modified

Dec 29, 2016

Products (1)

  • Cisco Unified Contact Center Enterprise

Known Affected Releases

10.0(1) 10.5(1) 9.0(1)A 9.0(4)

Description (partial)

THIS RNE is not for publishing but for actions to be taken and then RNE to be changed accordingly.

Here is the confusion:
Page 28:
CTI OS Installation and Unified Mobile Agent
Note: Running the CTI OS 7.x server installer is not the same as running CTI OS 7.x installer from the CTI OS bin directory.
To configure Mobile Agent, run the CTI OS 7.x server installer from your installation media. This first installer updates CTI OS server. Then run the CTI OS installer from the CTI OS bin directory. This second installer allows you to configure Mobile Agent. Use both installation procedures to configure any new feature 
made available in a maintenance release. 
During the peripheral identification step of CTI OS Server installation:
1 Click Yes to stop the service and to acknowledge the license agreement. 
2 Select CTIOS server from CTI OS Instance and click Edit. 
3 Click Next to navigate to Peripheral Identifier. 
4 Check the Enable Mobile Agent checkbox. 
5 Select Nailed connection for Mobile agent mode. (It is the only call delivery mode supported.) 
6 Click Save. 
The Unified Mobile Agent feature is enabled for the CTI Desktop (from the CTI OS bin directory). 
The call delivery mode (agent choose, call by call, nailed connection) is defined. 
The nailed connection call delivery mode is the only available mode defined.

Deploying Mobile Agent in UCCE 9.x
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