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Cisco Bug: CSCun21022 - Unity Connection Showing Databse Full even though Mailbox is empty

Last Modified

Sep 02, 2014

Products (8)

  • Cisco Unity Connection
  • Cisco Unified Communications Manager Version 9.0
  • Cisco Business Edition 6000 Version 9.0
  • Cisco Intercompany Media Engine
  • Cisco Business Edition 5000 Version 9.0
  • Cisco Unity Connection Locale Installer
  • Cisco Unity Connection Version 9.0
  • Cisco Unity Connection Version 8.6

Known Affected Releases


Description (partial)

Unity Connection is showing data base is full even though Mailbox store is showing no messages/empty. Because of this our voice mail is failing.

We ran the load and the Mailbox store got full. After cleaning the  voice mail still it is showing the Database Full. we are getting following error on Unity Connection Administrator Page

Error: Cisco Unity Connection cannot accept new messages, and you may not be able to upgrade Connection. The location where messages are stored has reached the maximum capacity specified on the Disk Capacity page. You can still send broadcast messages. Instruct Connection users to immediately delete unneeded voice message, and wait up to 30 minutes for the CleanDeleteMessages task to remove deleted messages from the hard disk.
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Bug Details Include

  • Full Description (including symptoms, conditions and workarounds)
  • Status
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  • Known Fixed Releases
  • Related Community Discussions
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