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Cisco Bug: CSCun20186 - Park number is not displayed in 7841 phone model in second line

Last Modified

Apr 01, 2014

Products (4)

  • Cisco IP Phone 7800 Series
  • Cisco IP Phone 7841
  • Cisco IP Phone 7821
  • Cisco IP Phone 7861

Known Affected Releases

10.1(1)

Description (partial)

Symptom:
Park number is not displayed in 7841 phone model in second line

Conditions:
Steps to Reproduce:
1.	Install a Unified CM and register 7841 Unified IP Phones in it.
2.	Unified IP Phone A(7841 phone model, 2 lines), Unified IP Phone B(any phone model), Unified IP Phone C( any phone model).
3.	Configure Park number in Unified CM.
4.	Make a call from Phone B to Phone A first line. Answer the call in Phone A first line.
5.	Make a call from Phone C to Phone A second line. Answer the call in Phone A second line.
6.	Now park the call in Phone A second line.

Problem Description:
When parking the call, the call ended message is displayed. But Park number is not displayed. But in Phone C it is displaying  as "Parked". So it is meant that the call is parked. But the park number is not displayed in Phone A. Note: The park number is displaying correctly when call is parked with only one line in Phone A. The same is working fine in 69xx Phones correctly when having 2 lines also.

Expected behavior:
The Park number should be displayed in 7841 phone in line 2.

Environment matrix:
Unified CM : 10.0.1.10000-24
7841 Load: sip78XX.10.1.1.9
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