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Cisco Bug: CSCun18985 - Domain Assignment EUQ Auth Query Produces App Faults

Last Modified

May 31, 2019

Products (1)

  • Cisco Email Security Appliance

Known Affected Releases

8.0.0-671 8.0.1-023 8.5.6-092 8.5.6-106 9.6.0-029 9.6.0-031

Description (partial)

Symptom:
When logging into the spam quarantine on a Cisco Email Security Appliance (ESA), the user may receive an application fault error and the administrator will receive the following alert:

An application fault occurred: ('access/auth_ldap.py authenticate|45', "<type 'exceptions.ValueError'>", 'need more than 0 values to unpack', '[util/Aquarium.py screenLoop|408] [util/InternalLibrary.py inverseExtend|328] [util/InternalLibrary.py __call__|769] [screen/Controller.py __call__|27] [util/InternalLibrary.py __call__|769] [screen/CommonController.py __call__|49] [util/InternalLibrary.py __call__|769] [screen/AppController.py __call__|76] [screen/AppController.py next|63] [screen/AppController.py throttledCall|168] [util/InternalLibrary.py __call__|771] [screen/login.py __call__|56] [screen/Controller.py executeAction|70] [screen/login.py doLoginAction|200] [session/CoroSessionContainer.py login|156] [access/access.py authenticate|229] [access/auth_ldap.py authenticate|45]')

Conditions:
This defect will only occur when all of the following conditions are met:

- The Spam Quarantine End-User Authentication Query must be a Domain Assignment
- The Domain Assignment must have the 'Default Query' set to 'None'
- The end user is logging in without the domain specified in the proper format ("user@domain")
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