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Cisco Bug: CSCun18207 - CAD agent goes to "Ready" after pressing "Not ready" during non-ACD call

Last Modified

Feb 27, 2018

Products (1)

  • Cisco Unified Contact Center Enterprise

Known Affected Releases

10.0(1) 10.5(1) 8.0(1) 8.5(1) 9.0(1)

Description (partial)

Symptom:
CAD agents goes to Available state after they complete the Non-ACD call.

Conditions:
This has been observed when only multiline feature is enabled in the peripheral (in PG explorer) and when "Not Ready" button is clicked during the Non_ACD call  in a CAD desktop.
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