Cisco Bug: CSCun18207 - CAD agent goes to "Ready" after pressing "Not ready" during non-ACD call
Feb 27, 2018
- Cisco Unified Contact Center Enterprise
Known Affected Releases
10.0(1) 10.5(1) 8.0(1) 8.5(1) 9.0(1)
Symptom: CAD agents goes to Available state after they complete the Non-ACD call. Conditions: This has been observed when only multiline feature is enabled in the peripheral (in PG explorer) and when "Not Ready" button is clicked during the Non_ACD call in a CAD desktop.
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Bug Details Include
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