Cisco Bug: CSCun17715 - Sensor might hang when issuing show tech-support
Last Modified
Jul 21, 2016
Products (11)
- Cisco IPS 4200 Series Sensors
- Cisco ASA 5555-X IPS Security Services Processor
- Cisco IPS 4345 Sensor
- Cisco IPS 4510 Sensor
- Cisco ASA 5525-X IPS Security Services Processor
- Cisco ASA 5545-X IPS Security Services Processor
- Cisco IPS 4520 Sensor
- Cisco IPS 4360 Sensor
- Cisco ASA 5515-X IPS Security Services Processor
- Cisco ASA 5585-X IPS Security Services Processor

Known Affected Releases
7.1(8)E4
Description (partial)
Symptom: Sensor might hang when issuing show tech-support. Conditions: IPS software version 7.1.x on a smaller memory size platform like SSM-10 or 4240. This issue occurred after a failed signature update that left a large log file behind: /usr/cids/idsRoot/var/updates/logs/sigupdate.log This file is not needed so removing it from the service account will workaround this issue.
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Bug Details Include
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