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Cisco Bug: CSCun17694 - Phone Manual/User guide is unavailable for 78xx phones in Self-Care

Last Modified

Aug 03, 2016

Products (1)

  • Cisco Unified IP Phones 9900 Series

Known Affected Releases

10.0(1)

Description (partial)

Symptom:
Phone Manual/User guide is missing for 78xx phones when trying to download the manual via 10.0.1 Self-Care.

Conditions:
1.Login Self-Care with right credentials
2.Click on the gear icon on 78xx phones under My Phones tab
3.Select the Download Manual option
4.An error saying - The user guide for this phone model is not available is thrown
5.The user guide for 78xx is available in the below link:

http://www.cisco.com/c/en/us/td/docs/voice_ip_comm/cuipph/7821_7841_7861/10_1/english/user_guide/PA2D_BK_UB7EF0F0_00_user-guide-7821-7841-7861.pdf
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Bug Details Include

  • Full Description (including symptoms, conditions and workarounds)
  • Status
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