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Cisco Bug: CSCun17184 - UCCX: ConstraintViolationException Causes W1 Restore Failure

Last Modified

Nov 27, 2020

Products (5)

  • Cisco Unified Contact Center Express
  • Cisco Unified IP Interactive Voice Response (IVR) 8.5(1)
  • Cisco Unified Contact Center Express 8.5(1)
  • Cisco Unified IP Interactive Voice Response (IVR) 9.0(2)
  • Cisco Unified Contact Center Express 9.0(2)

Known Affected Releases

8.5(1)SU4 9.0(2)SU1

Description (partial)

Symptom:
Restoring a Widows to Linux Product Upgrade Tool (PUT) backup file on Unified Contact Center Express (UCCX) 8.x or 9.x fails on Phase 1.

Conditions:
Special characters are present in the filenames of some of the Repository items (Prompts, Documents, Scripts, Grammars).
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Bug Details Include

  • Full Description (including symptoms, conditions and workarounds)
  • Status
  • Severity
  • Known Fixed Releases
  • Related Community Discussions
  • Number of Related Support Cases
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