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Cisco Bug: CSCun16461 - Cannot self-provision with System Default Template using IVR

Last Modified

Nov 27, 2020

Products (1)

  • Cisco Unified Communications Manager (CallManager)

Known Affected Releases

10.0(1.10000.24)

Description (partial)

Symptom:
When trying to self-provision a new device for a user using the IVR method, the system plays a message saying "This device could not be associated to your account.  Please contact the system administrator to complete provisioning."

Conditions:
This issue occurs when the End User has"Use System Default" set for the user profile.  This occurs even though the System Default user profile has the correct configuration.
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