Guest

Preview Tool

Cisco Bug: CSCun16428 - Error while adding Cisco 8831 phone model

Last Modified

Dec 24, 2014

Products (1)

  • Cisco Hosted Collaboration Solution (HCS)

Known Affected Releases

8.1(1)

Description (partial)

Symptom:
When we navigate to phone inventory and add a Cisco 8831 SIP phone model on CUCDM, the addition fails with the below error message.

addPhone [SEPAC44F2100524]axl:addPhone: [5003] ENUM for Cisco 8831 SIP not found in TypeProduct
    => Started at: 2014/02/14 11:25:15 EST
      => End at: 2014/02/14 11:25:20 EST

Conditions:
Issue seen with Cisco 8831 phone model. We see this issue because the "Type Product" table on CUCM contains the product  name as just "Cisco 8831" and not Cisco 8831 SIP. Hence when CUCDM tries to add a 8831 phone with name "Cisco 8831 SIP" CUCM sends the error message "ENUM for Cisco 8831 SIP not found in TypeProduct"
Bug details contain sensitive information and therefore require a Cisco.com account to be viewed.

Bug Details Include

  • Full Description (including symptoms, conditions and workarounds)
  • Status
  • Severity
  • Known Fixed Releases
  • Related Community Discussions
  • Number of Related Support Cases
Bug information is viewable for customers and partners who have a service contract. Registered users can view up to 200 bugs per month without a service contract.