Preview Tool

Cisco Bug: CSCun16049 - Chat agent activity productivity report doesn't account for push back

Last Modified

Jun 04, 2019

Products (1)

  • Cisco Unified E-Mail Interaction Manager

Known Affected Releases

4.3(1) 4.4(1) 9.0(1)

Description (partial)

Agent has not serviced the activity it was auto pushed back to queue and assigned to other user even though it reflects in 2nd level of Agent chat productivity by queue report

Running Activity reports and comparing to UCCE Termination Call Details data
Bug details contain sensitive information and therefore require a account to be viewed.

Bug Details Include

  • Full Description (including symptoms, conditions and workarounds)
  • Status
  • Severity
  • Known Fixed Releases
  • Related Community Discussions
  • Number of Related Support Cases
Bug information is viewable for customers and partners who have a service contract. Registered users can view up to 200 bugs per month without a service contract.