Cisco Bug: CSCun15506 - [Feature Request] Consistent "Virus count" across Reports
Sep 14, 2020
- Cisco Content Security Management Appliance
Known Affected Releases
Symptom: Inconsistent Virus Reporting across reports Customer perception: "appliances are failing to report "Virus Detected" statistics in their Incoming Email Summary data." +Report: Monitor>Overview>Incoming Mail Summary:Virus Detected Virus Detected Shows: 0 +Report: Monitor>Virus Types: Virus Detected Virus Type report for the same period as the Overview detailing that multiple[le viruses were processed and blocked.. "Total infected Messages" = 80+ (displayed by virus type) Conditions: Online Help File (Categorizing Email Messages on the Overview Page) on the "Virus Messages Detected" Row shows: "The total count and percentage of message detected as virus positive and not also spam." The key point is contained in this sentence: ?The total count and percentage of message detected as virus positive and not also spam.? (Emphasis is mine.) Based upon a closer examination of the IronPort modified Subject lines in the Virus Quarantine (when sorted by Subject), I would agree that it appears this algorithm is the one responsible for the perceived discrepancy. From that viewpoint, I now believe that the Overview, Incoming Mail Details, and other related reporting sections are functioning correctly as designed. That being said, I cannot say that I am completely happy with the design.
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