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Cisco Bug: CSCun14608 - Call ended message is displayed when entering into conference

Last Modified

Mar 08, 2016

Products (4)

  • Cisco IP Phone 7800 Series
  • Cisco IP Phone 7841
  • Cisco IP Phone 7821
  • Cisco IP Phone 7861

Known Affected Releases


Description (partial)

Call ended message is displayed when entering into conference

Steps to Reproduce:
1.	Install a Unified CM and Register Unified IP Phones in it.
2.	Unified IP Phone A(5133, 7841 Phone model), Unified IP Phone B(5104, 6945 Phone model), Unified IP Phone C(5467, 6941 Phone model), Unified IP Phone D(5462, 6921 Phone model).
3.	Make a call from Phone A to Phone B. Answer the call in Phone B.
4.	Now press conference hard-key in Phone A. Dial Phone C DN. Phone C rings and complete conference screen appears in Phone A.
5.	Answer the call in Phone C but do not complete the conference in Phone A. Now Phone A and Phone B are in one call and Phone A and Phone C is in another call.
6.	Now again initiate a conference in Phone C by pressing conference hard-key. Dial Phone D DN. 
7.	Answer the call in Phone D and complete the conference in Phone C. Phone D enters in to the conference which Phone C initiated.
8.	Now go to Phone A and press conference soft-key to complete the first conference initiated by Phone A. So that all the four phones will come into conference.

Problem Description:
All the four phones are entering into conference. But in Phone A it is showing as call ended with Phone B. After displaying this message then only it is showing as conference. Since the Phone B is also entering into conference it should not display as call ended. Note: If the same scenario is executed in other phones expect this 7841 phone model it is not displaying this call ended message. It is directly displaying as conference.

Expected Behavior:
Since the call with Phone B is not ending the call ended message should not display. It should only display as conference.

Environment Matrix:
Unified CM :
7841 Load: sip78XX.
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