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Cisco Bug: CSCun14511 - Steps to crash Serviceability Archive feature

Last Modified

Nov 16, 2017

Products (1)

  • Cisco Unified Communications Manager (CallManager)

Known Affected Releases

10.5(0.98000.233)

Description (partial)

Symptom:
" IllegalStateException getAttribute getAttribute : Session already invalidated" error on  Serviceability Archive page

Conditions:
1)	Goto Serviceability Archive page under Tools menu on Serviceability Page 
            ( https://cucmip/ccmservice -> Tools -> Serviceability Archive)

2)	On Serviceability Archive page, Open all pdf reports by hitting pdf reports link
  (ex - AlertRep_01_31_2014.pdf etc)

3)	After opening many pdf reports files on the Serviceability Archive page.
          Roam around the remaining serviceability tabs(like goto Service Activation, SNMP->Community String) 

4)	After visiting other Serviceability pages, come back to the Serviceability Archive page. Leave the current page idle for sometime.

5)	Automatically, Webpage throws an Exception report, saying -
" IllegalStateException getAttribute getAttribute : Session already invalidated"

Note - Even the Alarm Definitions page also shows this error intermittently
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