Preview Tool

Cisco Bug: CSCun12537 - Sync Agent fails to sync data from CUCM after an upgrade to 10.0.1

Last Modified

Feb 21, 2018

Products (2)

  • Cisco Unified Communications Manager IM & Presence Service
  • Cisco Unified Communications Manager IM and Presence Service Version 9.1

Known Affected Releases


Description (partial)

Sync Agent does not sync data from CUCM after upgrading IM and Presence to 10.0.1.System Troubleshooter page has a warning message ?The Sync Agent has not completed syncing data from Cisco Unified Communications Manager?.

Upgrade CUCM to 10.0 first and then IM&P to 10.0.1. Prior upgrading, an same application username like 'axluser' is created on both CUCM and IM&P.

In the applicationuser table users may be created with same name and differing cases: AXLUser vs. axluser. This triggers the issue.
Bug details contain sensitive information and therefore require a account to be viewed.

Bug Details Include

  • Full Description (including symptoms, conditions and workarounds)
  • Status
  • Severity
  • Known Fixed Releases
  • Related Community Discussions
  • Number of Related Support Cases
Bug information is viewable for customers and partners who have a service contract. Registered users can view up to 200 bugs per month without a service contract.