Guest

Preview Tool

Cisco Bug: CSCun12537 - Sync Agent fails to sync data from CUCM after an upgrade to 10.0.1

Last Modified

Feb 21, 2018

Products (2)

  • Cisco Unified Communications Manager IM & Presence Service
  • Cisco Unified Communications Manager IM and Presence Service Version 9.1

Known Affected Releases

9.1(1)

Description (partial)

Symptom:
Sync Agent does not sync data from CUCM after upgrading IM and Presence to 10.0.1.System Troubleshooter page has a warning message ?The Sync Agent has not completed syncing data from Cisco Unified Communications Manager?.

Conditions:
Upgrade CUCM to 10.0 first and then IM&P to 10.0.1. Prior upgrading, an same application username like 'axluser' is created on both CUCM and IM&P.

In the applicationuser table users may be created with same name and differing cases: AXLUser vs. axluser. This triggers the issue.
Bug details contain sensitive information and therefore require a Cisco.com account to be viewed.

Bug Details Include

  • Full Description (including symptoms, conditions and workarounds)
  • Status
  • Severity
  • Known Fixed Releases
  • Related Community Discussions
  • Number of Related Support Cases
Bug information is viewable for customers and partners who have a service contract. Registered users can view up to 200 bugs per month without a service contract.