Preview Tool

Cisco Bug: CSCun11146 - Clarified MultiLine Support for CUCM Hunt Group in 8.5.3 Release Notes

Last Modified

Dec 29, 2016

Products (1)

  • Cisco Unified Contact Center Enterprise

Known Affected Releases

8.5(1) 8.5(2) 8.5(3) 8.5(4)

Description (partial)

Multi-line failed when the hunt pilot in CUCM is dialed and CUCM directs it to one of the non-ACD lines on the agent phone. Agent state mistakenly becomes reserved or other incorrect states.

PG configured for "all lines" mode and for ACD lines to go to "not ready" when non-ACD line is in use.
The non-ACD lines are a member of a hunt group in CUCM.
Bug details contain sensitive information and therefore require a account to be viewed.

Bug Details Include

  • Full Description (including symptoms, conditions and workarounds)
  • Status
  • Severity
  • Known Fixed Releases
  • Related Community Discussions
  • Number of Related Support Cases
Bug information is viewable for customers and partners who have a service contract. Registered users can view up to 200 bugs per month without a service contract.