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Cisco Bug: CSCun08137 - Incorrect wrapup time, EAPIM should handle CSTAClearCall by custom CTIOS

Last Modified

Dec 29, 2016

Products (1)

  • Cisco Unified Contact Center Enterprise

Known Affected Releases

10.0(1) 10.5(1) 8.0(3) 9.0(1)

Description (partial)

Agent Stuck in Wrapup mode for more than the configured time.

Normal working conditions.
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