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Cisco Bug: CSCun07043 - DN displaying wrongly during transfer in 7841 phone Model

Last Modified

Sep 25, 2014

Products (4)

  • Cisco IP Phone 7800 Series
  • Cisco IP Phone 7841
  • Cisco IP Phone 7821
  • Cisco IP Phone 7861

Known Affected Releases

10.1(1)

Description (partial)

Symptom:
DN displaying wrongly during transfer in 7841 phone Model

Conditions:
Steps to Reproduce:
1.	Install a Unified CM and Unified 7841 IP Phones in that.
2.	Unified IP Phone A(any phone model), Unified IP Phone B(7841 phone model), Unified IP Phone C(any phone model), Unified IP Phone D(any phone model).
3.	Make a call from Phone A to Phone B. Answer the call in Phone B. 
4.	Now press Conference hard-key in Phone B and dial Phone C DN.
5.	Phone C rings and answer the call in Phone C. Do not complete the conference at Phone B
6.	In Phone B along with complete conference screen Phone A DN and Phone C DN is displayed. Yet conference is not completed.
7.	Now transfer the call from Phone C to Phone D(make a consultative transfer)
8.	The Phone D phone rings. Answer the call in Phone D. Now complete the transfer from Phone C to Phone D.

Problem Description:
After completing the transfer , the DN of Phone C should be changing to Phone D in Phone B. But the DN is not changing. Even after the transfer is completely done in Phone C to Phone D it is still showing the DN of Phone C in Phone B. 

Expected Behavior:
The DN of Phone C should be changed to Phone D in Phone B after the transfer.

Environment Matrix:
Unified CM: 10.0.1.10000-24
7841 Build: sip78XX.10.1.1.9
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