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Cisco Bug: CSCun06699 - ENH: CUIC resets user roles on adding a Reporting user in CCX

Last Modified

Nov 27, 2020

Products (7)

  • Cisco Unified Contact Center Express
  • Cisco Unified IP Interactive Voice Response (IVR) 10.0(1)
  • Cisco Unified Contact Center Express 10.0(1)
  • Cisco Unified IP Interactive Voice Response (IVR) 10.5(1)
  • Cisco Unified IP Interactive Voice Response (IVR) 9.0(2)
  • Cisco Unified Contact Center Express 10.5(1)
  • Cisco Unified Contact Center Express 9.0(2)

Known Affected Releases

10.0(1) 9.0(2) 9.0(2)SU1

Description (partial)

CUIC resets user roles for all users in 'CUIC user list' assigned under Security --> User List in co-resident CUIC for UCCX 9.x.

User roles are custom configured in user list.

CUIC specific roles are changed by the user such as Dashboard Designer, Report Designer, Report Definition Designer, Value List Collection Designer, Login User, System Configuration Administrator, Security Administrator, etc.

This happens when a new user is added as a reporting user under CCX appadmin --> User Management --> Reporting capability view.

Related Community Discussions

CUIC user losing group membership every day
We have a user who runs reports in CUIC. I granted her access to what she needs by going to CUIC, clicking the security tab > user list > edit > groups > and adding Allusers.ReportingUsers. After I do this, she has access to what she needs. The problem is that I have to add her every morning because she loses access overnight.   Any suggestions? She is the only user this happens to
Latest activity: Jul 07, 2017
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