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Cisco Bug: CSCun04708 - Java exception after clicking "Update Subscription" on the Phone service

Last Modified

Oct 20, 2018

Products (1)

  • Cisco Unified Communications Manager (CallManager)

Known Affected Releases

8.6(2.23900.10) 9.1(2.10000.28)

Description (partial)

Symptom:
Getting the error "Error occurred while retrieving information from database. java.sql.SQLException: System or internal error java.net.SocketTimeoutException: Read timed out" after clicking "Update Subscription" on the Phone service, this error is not returned immediately but after couple of minutes.

Conditions:
Happens when there are a lot of phones  (usually more then 10k) subscribed to a single service that is updated.

When running the workaround from the defect CSCso57897 it also doesn't update correctly or the phones with the correct service URLs.

Please Note that the work around in this defect is for extension Mobility service and not other phone service since if the phone service happens to have extra parameter the work around will messed up the DB.
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