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Cisco Bug: CSCun04706 - Cancel button not working in 7841 Phones during transfer

Last Modified

Apr 01, 2014

Products (4)

  • Cisco IP Phone 7800 Series
  • Cisco IP Phone 7841
  • Cisco IP Phone 7821
  • Cisco IP Phone 7861

Known Affected Releases


Description (partial)

Cancel button not working in 7841 Phones during transfer

Steps to Reproduce:
1.	Install Unified CM and Register Unified IP Phone 7841 in that.
2.	Unified IP Phone A( any phone model), Unified IP Phone B(7841), Unified IP Phone C(any phone model).
3.	Make a call from Phone A to Phone B. Answer the call in Phone B.
4.	Now press transfer hard-key and dial the Phone C DN.
5.	Phone C phone rings. In Phone B complete transfer screen is displayed.
6.	And in that complete transfer screen CANCEL and TRANSFER are the two options displayed.

Problem Description:
In Phone B, if TRANSFER option is pressed the call is successfully transferred to Phone C. But even if CANCEL is pressed the call is getting transferred, which is the wrong behavior. If CANCEL option is pressed, the call with Phone C should get disconnect. Note: The same is working fine at the time of conference. That is, when conference is initiated in complete conference screen if cancel is pressed the call is getting cancelled correctly. Only during transfer the functionality of CANCEL option is not working.

Expected Behavior:
In the complete transfer screen, when CANCEL option is pressed the call to Phone C should get cancelled.

Environment Matrix:
Unified CM :
7841 Load: SIP78xx.
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