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Cisco Bug: CSCun04092 - CUCM 10.0 AXL backward compatibility with Unity Connection

Last Modified

Feb 16, 2018

Products (3)

  • Cisco Unified Communications Manager (CallManager)
  • Cisco Intercompany Media Engine
  • Cisco Unified Communications Manager Version 10.0

Known Affected Releases


Description (partial)

When integrating CUCM 10.0.1 with Unity Connection prior to 10.0 (8.5, 8.6, 9.1 releases have been tested) in Unity Connection administration will see the following error message:
"Failed to send message to remote AXL server. Please check error log for more details."
No integration of CUCM with Unity Connection is possible because the administrator is unable to save the AXL configuration for the phone system.

Checking the AXL logs on CUCM shows the following:

2014-02-09 08:29:36,322 INFO  [http-bio-443-exec-10] filters.TimingFilter - Received request 1385556941727 from ucxnservice at IP XXX.XXX.XXX.XXX
2014-02-09 08:29:36,358 DEBUG [http-bio-443-exec-10] wrappers.RequestHeaderWrapper - Inside Request Header Wrapper
2014-02-09 08:29:36,359 WARN  [http-bio-443-exec-10] wrappers.RequestHeaderWrapper - Client sent an unsupported header, SOAPAction= [null], attempting to auto correct.
2014-02-09 08:29:36,359 WARN  [http-bio-443-exec-10] wrappers.RequestHeaderWrapper - SOAPAction header correction needed: Version is malformed or missing
2014-02-09 08:29:36,360 WARN  [http-bio-443-exec-10] wrappers.RequestHeaderWrapper - SOAPAction header correction needed: Api is malformed or missing
2014-02-09 08:29:36,378 ERROR [http-bio-443-exec-10] filters.NormalizeHeaderFilter - Uncaught exception
java.lang.IllegalArgumentException: Was not able to normalize http request header: SOAPAction is invalid.

This issue is not observed when integrating Unity Connection 10.0 with CUCM 10.0

CUCM 10.x integrated with Unity Connection 9.1.2 SU2 or below via AXL
Not observed between UCM 10.x and Unity 9.1.2 SU3 or later

Related Community Discussions

CUC 7.1 with CUCM 10.5
Dear All,   I have CUC 7.1 and CUCM 10.5 i make integration as SCCP is working, But when i try to add CUCM as AXL Servers give me this error "Failed to send message to remote AXL server. Please check error log for more details."   How i can solve this problem ??     Best Regards
Latest activity: May 24, 2015
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