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Cisco Bug: CSCun03177 - 7821 phones consume Enhanced UCL instead of Basic - in CUCM 9.x and 10.x

Last Modified

Jan 23, 2020

Products (4)

  • Cisco IP Phone 7800 Series
  • Cisco IP Phone 7841
  • Cisco IP Phone 7821
  • Cisco IP Phone 7861

Known Affected Releases


Description (partial)

For 9.x:
Adding a 7821 phone takes up an "Enhanced" license - contradictory to documentation which says it should be a "Basic" license.

For 10.x:
Issue 1:  when adding phone, it shows as 1 license ENHANCED, not Basic (like documentation says)
Issue 2:  when adding user to new phone, it disappears as a license completely

Must upgrade 9.1.2 using the cmterm-devicepack9.1.2.12024-1.cop.sgn so that the 7821 phone shows up.

Must upgrade 10.x using the UCSInstall_UCOS_10.0.1.11001-2.sgn to resolve issue #2 for CUCM 10.x

Related Community Discussions

Ip phone 7821 licensing issue
Hello engineers!   I have fifteen ip phones 7821 model but I only could register 5 of them, the rest give me the "unknown" message. I have understood that this phones need UCL basic license. My question is, that if I have some enhanced UCL licenses available, could this phones take this enhanced licenses in order to registering in the CUCM? I have 9.1.2 CUCM version. Actually, I have the next licensing:     Thanks for your help! Regards!   Iván
Latest activity: May 15, 2014
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