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Cisco Bug: CSCun02833 - EIM: Emails not delivered "Reason: Number of attachments is not correct"

Last Modified

Jun 30, 2015

Products (1)

  • Cisco Unified E-Mail Interaction Manager

Known Affected Releases

9.0(1) 9.0(1)ES1 9.0(1)ES2 9.0(1)ES3 9.0(2)

Description (partial)

Root Cause: Incorrectly calculating number of deleted attachments. Instead of counting number of attachments deleted, length of string variable was counted (let's say attachments with ids 1030, 1031 are deleted from outbound email. So, "1030, 1031" length is 9 but number is 2). We pass total number of attachments (deleted + non-deleted) with their attachments ids to server side, then business layer take care of deleting attachments and simultaneously updates activity & email table with count of attachments. As Incorrect data was passed to server, count of number of attachments was updated incorrectly in DB tables, and before email is sent out, count of attachments is validated, which failed in this case.

changing the number of attachments when agent is sending an email
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