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Cisco Bug: CSCun02770 - EMCC logout fails to remove all entries

Last Modified

Feb 25, 2019

Products (1)

  • Cisco Unified Communications Manager (CallManager)

Known Affected Releases

8.5(1.14072.1)

Description (partial)

Symptom:
Users are not able to log in to EM/EMCC.

The error that users receive is: 
"Login Unsuccessful" - "Login is unavailable (0)"

Conditions:
DB replication was found to be broken

Checking the status we see the below error.

"Error returned from cascadeDelete: Execute statement: select count (*) from "informix".extensionmobilitydynamic

SQLCODE -252 ISAM -154

Error Details:

          252: Cannot get system information for table.
          154: ISAM error: Lock Timeout Expired
        Current Connection:conn7, Database:ccm8_5_1_14072_1@g_ucmc2s1_ccm8_5_1_14072_1
command failed -- SQL failure (195)03:14"
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