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Cisco Bug: CSCun01639 - CCE: Agent state and call events may be incorrect if agent does JAL/DTAL

Last Modified

Dec 29, 2016

Products (1)

  • Cisco Unified Contact Center Enterprise

Known Affected Releases


Description (partial)

Agent state incorrect or agent stuck in talking state or call participants incorrect after agent does a JAL or DTAL

Agent does a JAL or DTAL operation on his phone.
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