Cisco Bug: CSCun01639 - CCE: Agent state and call events may be incorrect if agent does JAL/DTAL

Last Modified

Dec 29, 2016

Products (1)

Cisco Unified Contact Center Enterprise

Known Affected Releases

10.0(1)

Description (partial)

Symptom:
Agent state incorrect or agent stuck in talking state or call participants incorrect after agent does a JAL or DTAL

Conditions:
Agent does a JAL or DTAL operation on his phone.

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