Cisco Bug: CSCun01639 - CCE: Agent state and call events may be incorrect if agent does JAL/DTAL
Dec 29, 2016
- Cisco Unified Contact Center Enterprise
Known Affected Releases
Symptom: Agent state incorrect or agent stuck in talking state or call participants incorrect after agent does a JAL or DTAL Conditions: Agent does a JAL or DTAL operation on his phone.
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Bug Details Include
- Full Description (including symptoms, conditions and workarounds)
- Known Fixed Releases
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