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Cisco Bug: CSCun01596 - Incorrect DN displaying in CUAC client page(retrieved park call)

Last Modified

May 04, 2016

Products (1)

  • Cisco Unified Attendant Consoles

Known Affected Releases

10.0(1)

Description (partial)

Symptom:
Incorrect DN displaying in CUAC client page(retrieved park call)

Conditions:
Steps to Reproduce:
1. Make a call from Operator Phone to Phone A
2. Answer the call in another phone
3. Now park the call in CUAC client page.
4. Now park device number is displayed in Phone A
5. Now press transfer one time in Phone A and dial Phone B DN.
6. Answer the call in Phone B. Now the call is not fully transferred from Phone A to Phone B until transfer is pressed for the second time.
7. So Phone A have two calls now. Parked call as one call & Phone A and Phone B are in another call.
8. Now retrieve the call from CUAC client page. It displays the DN of Phone A.
9. Now give a complete transfer in Phone A to Phone B. So Phone A is fully disconnected.
10. Phone B shows the DN of Operator and Operator phone shows the DN of Phone B.

Problem Description:
But in CUAC client page it is showing the DN of Operator. It should be showing the DN of Phone B
in CUAC client page.

Expected Behavior:
When the call is transferred from Phone A to Phone B it should be displaying the DN of Phone B 
in CUAC client page.

Environment Matrix:
 Unified CM: 10.0.1.10000-24
CUAC build: 10.0.1.10-63
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