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Cisco Bug: CSCun01576 - DN wrongly displayed in CUAC client page

Last Modified

Nov 04, 2016

Products (1)

  • Cisco Unified Attendant Consoles

Known Affected Releases

10.0(1) 10.5 10.5(2) 10.6(1) 11.0(1) 11.5(1) 11.5(1.10) 11.5(1.3) 11.5(1.5) 11.5(1.7) 12.0(1) 8.6 9.0 9.1

Description (partial)

DN wrongly displayed in CUAC client page

Steps to Reproduce:
1.	Install a CUAC server and integrate it with Unified CM.
2.	Install a CUAC client and integrate it with CUAC server.
3.	Now login to CUAC client page by assigning a DN(5410)
4.	Register Unified IP Phones in Unified CM say DN of Unified IP Phone A be 5104 and DN of Unified IP Phone B be 5462(DN assigned to some user in CUAC directory)
5.	Make a call from Phone A to Operator DN. Answer the call in 5410.
6.	Now the DN of Phone A is displayed in CUAC client page.
7.	Now Phone A and Operator are in call. Now transfer the call from Phone A to Phone B.
8.	Answer the call in Phone B and make a complete transfer in Phone A.
9.	Now Phone A is disconnected and Phone B & Operator are in call.
10.	Phone B's DN is displayed in CUAC client page with the user name. Now hold the call using CUAC client page.
11.	Now again retrieve the held call.

Problem Description:
When again retrieving the held call the call comes to the active calls space in CUAC client page. But the DN is displayed wrongly. It is displaying the DN of Operator's own DN with the Phone B user name. The Phone B's DN is not displayed. Actually it needs to show the DN of Phone B. Since the Phone B user name is displayed it needs to display the DN of Phone B also. When it is seen in the end user perspective,  the Operator will get confused when seeing suddenly. Because in the directory of CUAC the Phone B's BLF will be shown as busy and also in the active call area it will be showing the Phone B user name, but the DN alone will be showing as Operator DN which will be real mess for the operator.

Expected Behavior:
When it is retrieved from hold it needs to show the DN of Phone B along with the Phone B user name.

Environment Matrix:
Unified CM build:
CUAC build:
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