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Cisco Bug: CSCun00784 - Chats not working with custom templates after EIM WIM 9.0.2 upgrade

Last Modified

Jun 04, 2019

Products (1)

  • Cisco Unified E-Mail Interaction Manager

Known Affected Releases

9.0(2)

Description (partial)

Symptom:
Chats not working with custom templates after EIM WIM 9.0.2 upgrade and following the steps from the Release Notes.
The Release Notes have to be updated with the missing steps, so we are still hitting defect CSCuj18318 with the custom templates that was fixed in the default chat template.

Conditions:
Custom chat templates are updated with instruction provided in EIM WIM 9.0.2 release note section "Updating Custom Chat Templates" to benefit from the bug fixes.
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