Cisco Bug: CSCun00784 - Chats not working with custom templates after EIM WIM 9.0.2 upgrade
Jun 04, 2019
- Cisco Unified E-Mail Interaction Manager
Known Affected Releases
Symptom: Chats not working with custom templates after EIM WIM 9.0.2 upgrade and following the steps from the Release Notes. The Release Notes have to be updated with the missing steps, so we are still hitting defect CSCuj18318 with the custom templates that was fixed in the default chat template. Conditions: Custom chat templates are updated with instruction provided in EIM WIM 9.0.2 release note section "Updating Custom Chat Templates" to benefit from the bug fixes.
Bug details contain sensitive information and therefore require a Cisco.com account to be viewed.
Bug Details Include
- Full Description (including symptoms, conditions and workarounds)
- Known Fixed Releases
- Related Community Discussions
- Number of Related Support Cases