Guest

Preview Tool

Cisco Bug: CSCun00611 - UCCX:Uploading Script in UCCX Editor Yields 'Failed to save script file'

Last Modified

Jun 02, 2020

Products (3)

  • Cisco Unified Contact Center Express
  • Cisco Unified IP Interactive Voice Response (IVR) 10.5(1)
  • Cisco Unified Contact Center Express 10.5(1)

Known Affected Releases

10.0(1) 10.5(1)

Description (partial)

Symptom:
Using the Unified Contact Center Express (UCCX) Editor to 'Save As' a script to the Script Repository fails with the error:

'Failed to save script file; Please check the logs for further details'

Conditions:
This occurs when the Editor user logs in with a username of a different case than what is stored within UCCX and CUCM. The login proceeds correctly and all other Editor functionality works as expected, but attempting to save a script to the Repository directly from within the Editor fails.

Related Community Discussions

UCCX failed to save script file, please check logs for further details 10.x
Hello, I faced this problem during using CCX Script Editor. I found this post:  Can not save script https://supportforums.cisco.com/discussion/11813876/can-not-save-script but I didn't find the answer there. Really, I have no issue with UCCX 8.6, but it occur during UCCX 10.x administration (I have tryed it with a couple of separated CCX Editors PC installed connected to a couple of UCCX 10.x) It is possible, and more that, it is safer to save the script from Web of UCCX but configure and troubleshoot ...
Latest activity: Oct 16, 2018
Bug details contain sensitive information and therefore require a Cisco.com account to be viewed.

Bug Details Include

  • Full Description (including symptoms, conditions and workarounds)
  • Status
  • Severity
  • Known Fixed Releases
  • Related Community Discussions
  • Number of Related Support Cases
Bug information is viewable for customers and partners who have a service contract. Registered users can view up to 200 bugs per month without a service contract.