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Cisco Bug: CSCum98036 - 7861 lines active but no call exists

Last Modified

Mar 03, 2018

Products (4)

  • Cisco IP Phone 7800 Series
  • Cisco IP Phone 7841
  • Cisco IP Phone 7821
  • Cisco IP Phone 7861

Known Affected Releases


Description (partial)

7861 lines active but no call exists

In the test scenario 5 calls were placed at varying intervals, 10-30 seconds between calls & were allowed to ring for 100 seconds with no answer & disconnected, the 5 calls were redialed indefinitely. Within a few min there will be 6 or more lines illuminated amber, yet there are ONLY 5 calls being dialed/active. Dialing was stopped with all 5 calls. Any remaining illuminated lines can not be answered or utilized for calls. The 7861 GUI indicates the calls are active & there is an "Answer" softkey but the call can not be answered by the softkey or the hard key 

- sip78xx.10-1-1-9 
- Two 7861 with 16 lines shared between them, all 16 lines shared with approximately 20 or more other phones
- All lines associated to a hunt group/list/pilot
- Place multiple calls to the hunt pilot at varying intervals with each call lasting 100 seconds but NOT answered
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Bug Details Include

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