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Cisco Bug: CSCum97811 - "Phone feature unavailable" message displayed after ending intercom call

Last Modified

Mar 11, 2014

Products (1)

Known Affected Releases

10.2(1)

Description (partial)

Symptom:
[Hardware and software]:
Endpoint A:DX-80 and 10-2-1D20-9dev
Endpoint B:DX-80 and 10-2-1D20-9dev

pre

Conditions:
Configure Intercom feature: 
The phone which needs intercom ability will be configured with a special DN. 
Each origination and termination of intercom is done using this DN.

Step 1: Create intercom partition, intercom CSS, and intercom DNs from UCM admin --> Call Routing-> Intercom. 
This is done automatically for 7.0 UCM.

Step 2: Add intercom line to phone button template from UCM Admin --> Device --> Device Settings --> Phone Button Templates.

Configure a line button template with intercom. Either Create new template or add intercom line to existing template.

Step 3: Register 2 SIP phones with UCM using this template.

Step 4: Assign intercom DN XXXX to intercom line for these phones from UCM Admin --> Device -> Phone


Steps to reproduce:
1. Configure endpoints A and B with Intercom line using above steps.
2. In endpoint A, press the Intercom PFK and dial B Intercom DN to initiate the whisper intercom call.
3. Connect intercom call by selecting Connect button of Whisper from popup in endpoint B
4. Tap on End softkey on Endpoint A or B and observe the Behavior
   
Expected behavior:

"Phone feature unavailable" message should not display

Actual behavior:

"Phone feature unavailable" message displayed

Conditions:
[Hardware and software]:
Endpoint A:DX-80 and 10-2-1D20-9dev
Endpoint B:DX-80 and 10-2-1D20-9dev

precondition:
Configure Intercom feature: 
The phone which needs intercom ability will be configured with a special DN. 
Each origination and termination of intercom is done using this DN.

Step 1: Create intercom partition, intercom CSS, and intercom DNs from UCM admin --> Call Routing-> Intercom. 
This is done automatically for 7.0 UCM.

Step 2: Add intercom line to phone button template from UCM Admin --> Device --> Device Settings --> Phone Button Templates.

Configure a line button template with intercom. Either Create new template or add intercom line to existing template.

Step 3: Register 2 SIP phones with UCM using this template.

Step 4: Assign intercom DN XXXX to intercom line for these phones from UCM Admin --> Device -> Phone


Steps to reproduce:
1. Configure endpoints A and B with Intercom line using above steps.
2. In endpoint A, press the Intercom PFK and dial B Intercom DN to initiate the whisper intercom call.
3. Connect intercom call by selecting Connect button of Whisper from popup in endpoint B
4. Tap on End softkey on Endpoint A or B and observe the Behavior
   
Expected behavior:

"Phone feature unavailable" message should not display

Actual behavior:

"Phone feature unavailable" message displayed
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