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Cisco Bug: CSCum96192 - ASA values not appearing in CSD for precision queues

Last Modified

Dec 29, 2016

Products (1)

  • Cisco Agent Desktop

Known Affected Releases

9.0(1) 9.0(1)ES1 9.0(1a)ES1 9.0(1a)ES2 9.0(2) 9.0(3) 9.0(3)ES1 9.0(3)ES2 9.0(3)ES3

Description (partial)

Symptom:
Supervisor Desktop does not show Precision Queues' ASA value

Conditions:
This can be seen when the Supervisor has agents on the team that are assigned to Precision Queues and the ASA value should be non-zero.
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