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Cisco Bug: CSCum96192 - ASA values not appearing in CSD for precision queues

Last Modified

Dec 29, 2016

Products (1)

  • Cisco Agent Desktop

Known Affected Releases

9.0(1) 9.0(1)ES1 9.0(1a)ES1 9.0(1a)ES2 9.0(2) 9.0(3) 9.0(3)ES1 9.0(3)ES2 9.0(3)ES3

Description (partial)

Supervisor Desktop does not show Precision Queues' ASA value

This can be seen when the Supervisor has agents on the team that are assigned to Precision Queues and the ASA value should be non-zero.
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