Cisco Bug: CSCum96192 - ASA values not appearing in CSD for precision queues
Dec 29, 2016
- Cisco Agent Desktop
Known Affected Releases
9.0(1) 9.0(1)ES1 9.0(1a)ES1 9.0(1a)ES2 9.0(2) 9.0(3) 9.0(3)ES1 9.0(3)ES2 9.0(3)ES3
Symptom: Supervisor Desktop does not show Precision Queues' ASA value Conditions: This can be seen when the Supervisor has agents on the team that are assigned to Precision Queues and the ASA value should be non-zero.
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Bug Details Include
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