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Cisco Bug: CSCum94558 - FAC : Null pointer exception

Last Modified

Sep 10, 2018

Products (1)

  • Cisco Unified Communications Manager (CallManager)

Known Affected Releases

10.5(0.98000.233)

Description (partial)

Symptom:
After making an intercluster calls using SIP trunk from cluster to another(+ enabling FAC/CMC checkbox on Route pattern page).

 "FAC level" report are not showing up & displaying error as "System Error. Contact System Administrator". 

Server details :-

Ip - 10.77.29.48
 credentials - admin/12cisco12
 FAC Level - 1
 path - cucmip/car ->System Reports -> Authorization Level

Note - Same reports are generating for FAC & CMC codes

Conditions:
Set FAC level to 1(other than default  0) & check CAR reports after making FAC call
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