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Cisco Bug: CSCum94347 - Phone Manual /User Guide missing for Cisco 8861 and Cisco 8851

Last Modified

Feb 13, 2018

Products (33)

  • Cisco IP Phone 7841
  • Cisco Unified IP Phone 7971G-GE
  • Cisco Unified IP Phone 7962G
  • Cisco IP Phone 8851
  • Cisco Unified IP Phone 9951
  • Cisco Unified IP Phone 7945G
  • Cisco Unified IP Phone 7961G-GE
  • Cisco IP Phone 7821
  • Cisco Unified IP Phone 6961
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Known Affected Releases

10.2(1)

Description (partial)

Symptom:
The Phone Models namely Cisco 8851 and 8861 have Manual/user guide missing

Conditions:
1)Login to Selfcare Portal .
2)For the Phones namely Cisco 8861 and 8851 associated with end user..the Phone Manual/User guide cannot be viewed/downloaded.
Bug details contain sensitive information and therefore require a Cisco.com account to be viewed.

Bug Details Include

  • Full Description (including symptoms, conditions and workarounds)
  • Status
  • Severity
  • Known Fixed Releases
  • Related Community Discussions
  • Number of Related Support Cases
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