Cisco Bug: CSCum90908 - Transfer to voicemail option not sending calls to end user voicemail

Last Modified

May 12, 2014

Products (1)

Cisco Unified Attendant Consoles

Known Affected Releases

10.0

Description (partial)

Symptom:
When using the transfer to voicemail option the calls are routing to the end users' phone rather than their voicemail. Have confirmed that the prefix is appropriate and delivers calls to voicemail when manually dialed from handset.

Conditions:
Specified voicemail prefix in config

Complete the transfer to voicemail process as outlined in the end user guide

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