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Cisco Bug: CSCum87741 - PCP 10.0.0-791 Domain Synch failing for CUPS 8.6(2)

Last Modified

Oct 03, 2016

Products (2)

  • Cisco Prime Collaboration
  • Cisco Prime Collaboration 10.0

Known Affected Releases

10.0

Description (partial)

Symptom:
When Prime Collaboration Provisioning (PCP) 10.0.0-791 tries domain synchronization with CUP 8.6(2), it fails with the following error 
"Failed to sync customer records from IM".

NICE logs show the following error:
'No association CUPProcessorForServiceArea defined on object class CallProcessor'

Conditions:
Observed when PCP 10 performs domain synchronization with CUPS server prior to 9.x version
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  • Status
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