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Cisco Bug: CSCum86917 - message scanning error: maximum recursion depth exceeded = wq delay

Last Modified

Mar 05, 2018

Products (1)

  • Cisco Email Security Appliance

Known Affected Releases

8.0.0-HP1-701 8.0.1-023 8.5.6-092

Description (partial)

Symptom:
In mail logs, the following error is shown on messages with attachments:

    message scanning error: maximum recursion depth exceeded

Timestamps will reveal a delay up to 30 seconds for processing the message after virus and spam scanning, and before queuing for delivery. Additional effects also may include execution of action of not matching filters, i.e notifications, or quarantine actions

Conditions:
One or more message or content filter with body-contains or file-info conditions have been configured. The problem is seen on a small number of older spreadsheet documents.
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Bug Details Include

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