Preview Tool

Cisco Bug: CSCum86917 - message scanning error: maximum recursion depth exceeded = wq delay

Last Modified

Mar 05, 2018

Products (1)

  • Cisco Email Security Appliance

Known Affected Releases

8.0.0-HP1-701 8.0.1-023 8.5.6-092

Description (partial)

In mail logs, the following error is shown on messages with attachments:

    message scanning error: maximum recursion depth exceeded

Timestamps will reveal a delay up to 30 seconds for processing the message after virus and spam scanning, and before queuing for delivery. Additional effects also may include execution of action of not matching filters, i.e notifications, or quarantine actions

One or more message or content filter with body-contains or file-info conditions have been configured. The problem is seen on a small number of older spreadsheet documents.
Bug details contain sensitive information and therefore require a account to be viewed.

Bug Details Include

  • Full Description (including symptoms, conditions and workarounds)
  • Status
  • Severity
  • Known Fixed Releases
  • Related Community Discussions
  • Number of Related Support Cases
Bug information is viewable for customers and partners who have a service contract. Registered users can view up to 200 bugs per month without a service contract.