Preview Tool

Cisco Bug: CSCum86552 - Client doesn't play video for internal camera on some HP laptops

Last Modified

Jan 30, 2014

Products (1)

  • Cisco Jabber Software Development Kit

Known Affected Releases

9.2(0) 9.2(1) 9.2(2) 9.2(3) 9.6(0)

Description (partial)

Jabber SDK client web apps are not able to play preview video when using built-in webcam on some HP laptops.

The issue was seen with Windows 8 and 8.1 running on HP ProBook 4440s laptops.   It is likely also reproducible on other HP models as well as with earlier Windows releases.  The issue only occurs when using the webcam driver distributed by HP.
Bug details contain sensitive information and therefore require a account to be viewed.

Bug Details Include

  • Full Description (including symptoms, conditions and workarounds)
  • Status
  • Severity
  • Known Fixed Releases
  • Related Community Discussions
  • Number of Related Support Cases
Bug information is viewable for customers and partners who have a service contract. Registered users can view up to 200 bugs per month without a service contract.