Preview Tool

Cisco Bug: CSCum85927 - Workflow recording fails to initiate on the second call of multiline

Last Modified

Dec 29, 2016

Products (1)

  • Cisco Agent Desktop

Known Affected Releases

10.0(1) 9.0(3)

Description (partial)

While one call is active and recording, another workflow-initiated recording does not kick off for second call of a multiline agent.

Hard phones configured for 2 lines. 
Start recording workflow set up for answered event for all calls.
Second call needs to be offered while first call is on hold.
Bug details contain sensitive information and therefore require a account to be viewed.

Bug Details Include

  • Full Description (including symptoms, conditions and workarounds)
  • Status
  • Severity
  • Known Fixed Releases
  • Related Community Discussions
  • Number of Related Support Cases
Bug information is viewable for customers and partners who have a service contract. Registered users can view up to 200 bugs per month without a service contract.