Cisco Bug: CSCum85927 - Workflow recording fails to initiate on the second call of multiline
Dec 29, 2016
- Cisco Agent Desktop
Known Affected Releases
Symptom: While one call is active and recording, another workflow-initiated recording does not kick off for second call of a multiline agent. Conditions: Hard phones configured for 2 lines. Start recording workflow set up for answered event for all calls. Second call needs to be offered while first call is on hold.
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Bug Details Include
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