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Cisco Bug: CSCum85927 - Workflow recording fails to initiate on the second call of multiline

Last Modified

Dec 29, 2016

Products (1)

  • Cisco Agent Desktop

Known Affected Releases

10.0(1) 9.0(3)

Description (partial)

Symptom:
While one call is active and recording, another workflow-initiated recording does not kick off for second call of a multiline agent.

Conditions:
Hard phones configured for 2 lines. 
Start recording workflow set up for answered event for all calls.
Second call needs to be offered while first call is on hold.
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Bug Details Include

  • Full Description (including symptoms, conditions and workarounds)
  • Status
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