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Cisco Bug: CSCum82481 - Dropping call on second line breaks WF-initiated recording on first line

Last Modified

Dec 29, 2016

Products (1)

  • Cisco Agent Desktop

Known Affected Releases

8.5(1)

Description (partial)

Symptom:
Workflow-initiated recordings from agents whose phones have multiple lines set up will be incomplete and missing audio when calls come into all lines simultaneously. The break in audio corresponds to when one line\'s call is dropped.

Conditions:
- IP phone configured for 2 or more lines.
- Start recording workflow set up for answered event for all calls.
- Stop recording workflow set up for dropped event for all calls.
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  • Status
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