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Cisco Bug: CSCum77603 - UCCX: ES Rollback COP Files Must Always Include CAD Rollback Files

Last Modified

Jan 31, 2014

Products (3)

  • Cisco Unified Contact Center Express
  • Cisco Unified IP Interactive Voice Response (IVR) 9.0(2)
  • Cisco Unified Contact Center Express 9.0(2)

Known Affected Releases

9.0(2)SU1

Description (partial)

Symptom:
When launching the Cisco Unified Contact Center Express (UCCX) Cisco Agent Desktop (CAD) or Cisco Supervisor Desktop (CSD), the following error appears:

'Incorrect version found. Please reinstall your application.'

Conditions:
This occurs after a UCCX 9.0(2)SU1 ES Rollback COP file has been applied to the server to roll back an installation of a 9.0(2)SU1 Engineering Special (ES).
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Bug Details Include

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