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Cisco Bug: CSCum77603 - UCCX: ES Rollback COP Files Must Always Include CAD Rollback Files

Last Modified

Jan 31, 2014

Products (3)

  • Cisco Unified Contact Center Express
  • Cisco Unified IP Interactive Voice Response (IVR) 9.0(2)
  • Cisco Unified Contact Center Express 9.0(2)

Known Affected Releases


Description (partial)

When launching the Cisco Unified Contact Center Express (UCCX) Cisco Agent Desktop (CAD) or Cisco Supervisor Desktop (CSD), the following error appears:

'Incorrect version found. Please reinstall your application.'

This occurs after a UCCX 9.0(2)SU1 ES Rollback COP file has been applied to the server to roll back an installation of a 9.0(2)SU1 Engineering Special (ES).
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Bug Details Include

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  • Status
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