Cisco Bug: CSCum76820 - CCB Validate_01 element does errenous qeue capacity validation
Last Modified
Aug 21, 2019
Products (1)
- Cisco Unified Customer Voice Portal
Known Affected Releases
8.5(1) 9.0(1)
Description (partial)
Symptom: Customer gets put back into ICM queue . Validate_01 element returns "none" intermittently. Conditions: During high call volume for CCB calls
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