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Cisco Bug: CSCum76820 - CCB Validate_01 element does errenous qeue capacity validation

Last Modified

Aug 21, 2019

Products (1)

  • Cisco Unified Customer Voice Portal

Known Affected Releases

8.5(1) 9.0(1)

Description (partial)

Symptom:
Customer gets put back into ICM queue . Validate_01 element returns "none" intermittently.

Conditions:
During high call volume for CCB calls
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